How do I contact you?
It’s easy to get in touch with us, and we’d like to hear from you! You can email us at or you can leave a comment on our Contact page. Be sure to check this FAQ first to make sure your question isn’t already answered here. You can also contact us through Instagram, Facebook and Twitter.

Who does the photography?
A lot of the photos were taken by Ruth, The Five Wits’ owner. Some photos were taken by our friend J.R. Blackwell in a setting more professional than our backyard. Both J.R.’s photography and wigs featuring customer photos are tagged as such. If you want to submit to us photos you’ve taken of your cosplay, please email them to us! We love seeing what people have done with the wigs.

Are you going to be at this convention?
On the right sidebar of most pages you can check out our list of events, which we update as soon as we know for certain that we’re going to be going to a given convention. If you’re going to be at one of them you can try on the wigs, and purchase them without worrying about shipping costs.

I have another question!
More answers can be found by clicking the question categories below!

When do you ship?
We try to mail your order within a business day of receiving it, and Priority and Express orders always go out the very next business day. Our business days are Monday through Friday. We ship each day's orders by 10 AM Eastern Time (UTC -5) each business day.

Where do you ship from?
We are located in Vermont, USA and ship via USPS, the US Postal Service.

Where can you ship to?
Our domestic shipping is to the US, but we ship to most countries. The current exception is the UK due to VAT taxes. Sorry! The only thing we can't ship internationally is our liquid wig care products- the wig shampoo, wig conditioner, and wig detangler.

How much does shipping cost within the US?
If you live in the US and choose USPS Ground Advantage shipping, it will be $5-9 for a single wig. For Priority Mail shipping, it will be $8-11 for a single wig. For Priority Mail Express shipping it will be $25-50 for a single wig. The exact cost of shipping depends on the weight of the total order, which you can calculate from your cart.

How long does it take to ship within the US?
First-Class Mail shipping usually takes about 3-5 business days to locations in the continental US. Priority Mail shipping will take about 1-3 business days. Priority Mail Express shipping is guaranteed 1-2 business days. If you live in Hawai'i or Alaska, please allow a little more time for shipping.

How much does shipping cost to Canada?
We offer First Class Package Service International, Priority Mail International, and Priority Mail Express International shipping to Canada. You can probably expect the least expensive method to be between $16-$24 to most locations. The exact cost of shipping depends on the weight of your total order, which you can calculate from your cart.

How long does it take to ship to Canada?
When using First Class Package Service International shipping, most of our Canadian customers have received their order within 10 business days. Priority Mail International arrives in 6-10 business days, and Priority Mail Express International shipping to Canada arrives in 3-5 business days. Exact shipping time depends on where in Canada your order is being sent to. Also, Canada may impose additional customs times and import fees on products received. We can't control this and aren't informed of how much potential customs might cost.

How much does it cost to ship to countries other than Canada and the US?
We offer First Class Package Service International, Priority Mail International, and Priority Mail Express International shipping to all international locations. You can probably expect the least expensive method to be between $20-$37 to most locations. The exact cost of shipping depends on the total weight of the order being shipped, which you can calculate from your cart.

How long does it take to ship to countries other than Canada and the US?
When using First Class Package Service International shipping to international destinations other than Canada, most of our customers have received their order in 10-20 business days. Priority Mail International shipping arrives to most locations in 6-10 business days. Priority Mail Express International shipping arrives in 3-5 business days. Much of the time of shipment depends on customs wait times in your country, which are beyond our control. Also, your country may impose additional customs and import fees on products received. We can't control this and aren't informed of how much potential customs might cost.

How do I add a note about my order?
There's a text box that appears during checkout titled 'Order Notes'- just add your questions, comments or concerns there!

Did you get my order? When do I get a confirmation email and tracking number?
You will receive a confirmation email when we have received your order and one when it has shipped. Please note that we don't usually ship on Saturday and Sunday, so if you've ordered after 10 AM on Friday, it'll be shipped on Monday. The cut-off time for our business day is when we mail the wigs at 10 AM Eastern Time (UTC -5), so be sure to send your order in before that time if it's urgent.

Can I track my order?
Yes! The US Postal Service tracking number will be included in your confirmation email, which we send you after your order has been mailed. So if you ordered on a weekend, please wait until Monday when we're able to mail your order for your confirmation.

Can you help me if my order has not arrived or got lost in the mail?
If your package has not arrived in 2 weeks (US orders) or 6 weeks (international orders) and your local post office/postal carrier cannot help you find it, please email us and we can re-ship it for you.

Can I pay using a money order?
We can take money orders. Email us at for our current billing address, and we'll let you know where to send the money order. Upon receiving the money order here, we will immediately ship your wig! When you mail us the money order, please include a note mentioning your email and which wig you wanted so we can send you a confirmation email.

What are the wigs made out of?
They are made from high quality heat-resistant synthetic fibers. We use two varieties of fiber, one more styleable that we use for our wigs, both short and long, that are meant for spiking, and one more sleek that we use for wigs that are meant to lay smooth. Both varieties of fiber can be styled with heat tools such as straighteners, curlers, and blow dryers.

Do you make these wigs yourselves?
No. We only wish we had these awesome wig-making skills. We design the wigs and special order them wholesale from a wig factory, and then pass them along to you.

What size are the wigs?
They are one size fits most. There are adjustable straps at the back of all the wigs to make them fit on bigger or smaller heads, and the cap is pretty stretchy. We test them on a model with a 23" head circumference and waist-length (but thin) hair. If your head is quite large or you have a lot of thick hair we suggest completely unfastening the adjustable straps for the largest possible size.

Are these wigs heat-resistant? Can I use styling tools on them?
Yes! We've styled them with regular hair styling tools- straighteners and curlers bought from any old beauty supply store or drugstore work just fine, you don't need to shell out for anything fancy. The wigs' fibers have withstood up to 350° Fahrenheit (180° Celsius), but lower than that is both safer and will style them just fine. Start with a low setting and then raise it until you find which setting works best. Also, y'know, don't throw your wigs into bonfires, furnaces, volcanic cracks of doom, etc. They're heat-resistant, not fire-proof.

How do I wash my wig?
You shouldn't have to wash it very often, and the more you wash it the faster it will wear out. When you do need to wash it, you can use ordinary gentle shampoo (tear-free kinds) or wig shampoo. Wash it in the sink with lukewarm water and then rinse it off. Put it to dry on a wig head if you have one. If not, bunch up some towels in the shape of a head and put the wig on that. Never brush or comb it while wet. Once it's dry you can brush and style it.

What can I use to style my wig?
You can use straighteners or curlers because the wig fibers are heat resistant. Hairspray works great for making soft spikes or getting little spoinks. Many of our customers use hair glue, such as Got2B Glued, for stiff spiky styles like Roxas and Sora. Don't use hair wax- it will never come out. Hairspray washes out just fine if you don't like how it turned out. Because our wigs are so thick, many of them style well using just your fingers.

How do I fix my tangled long wig?
All long wigs will tangle, just like ordinary long hair. Try to untangle it first with your fingers, gently. Then use a wide-toothed comb, starting at the ends and slowly working up the length of the wig- again, gently. Vigorous brushing with a wire brush will eventually fray the ends of the wig and will pull out some of the fibers, so avoid using a brush, and be very gentle even with your wide-toothed comb. Wig conditioner can help your wig stay nice, as can wig detangler. Follow the directions on the bottle. When you aren't wearing the wig, store it neatly in the bag, wrapped in the black net just like it was when you bought it, or store it on a wig head.

Can you get me a floor-length wig?
Most cosplayers agree that for characters who are shown with floor-length hair, a wig that goes down about to your thighs will give a similar enough impression without the hassle. The longer a wig is, the heavier it is, and the more likely it is to want to slide off your head or give you a headache. Also, the longer it is, the worse it will tangle. We suggest getting wigs that are 40-50 inches long rather than going all the way to the floor, unless you intend to wear the wig only for a single photoshoot and then take it off again.

Can I pay you to style my wig?
We're not professional stylists- we prefer not to risk our armchair styling skills on other people's wigs, and we are certainly not up to spiking your Cloud Strife wig. If you are a professional wig stylist or can recommend one, email us and we will post handy links.

What are the strings on the ponytail wig clips for? Can I cut them off?
The strings are elastic laces that hold the ponytail's hair onto the claw clip. If the claw clip should ever break, you can loosen the strings, slide the wig fibers off the clip and onto a new clip. To make the strings not show when you wear the wig, tie them in a bow and tuck them inside the clip. You can cut the tips a little bit shorter, but don't cut the strings entirely off.

Is this wig in stock?
If there's a "Add To Cart" button then, yes, it's in stock and can be ordered. If it's out of stock, there will be text saying so and no button. We don't do backorders, so if you're able to purchase it, it'll be shipped out the next business day.

The wig I need is out of stock! When will you have it again?
We normally restock within 4-5 months. You can use the Contact page to find out exactly how long it is going to be. Also, if you sign up for our newsletter, news of restocks and new arrivals are emailed directly to you.

Can I request a wig for this character?
We welcome wig requests! We love a challenge. But we can't fulfill them all. To request a new style, please send us an email with the character's name and series, along with your favorite screenshots or art of them so we know exactly the sort of style and color you have in mind. If the wig style you're after works for more than one character, we're more likely to carry it, so mention if you know any other characters it works for. If we decide to carry a new style and are able to get it made, it'll take about 4-5 months to get it in stock, so it's not an ideal process for a cosplay you're going to make next month.
If the wig you're requesting is very like a style we already have in stock, go ahead and request it, but understand that if it's a minor step away from something we already carry (i.e. with shorter bangs, ½ inch shorter all round, dyed one shade darker) we will probably refer you to a wig stylist, and be unable to carry a new redundant style.

What happened to this wig style? I had it bookmarked but the whole page is gone!
That probably means that the wig is discontinued, and we've taken down its page and will not restock it. We have limited edition wigs, and when they're gone they're gone for good. We reserve the right to discontinue wigs at any time, though we pretty much always wait until a wig sells totally out of stock to do so.

Can I return the wig if it doesn't work out?
We can only do returns for wigs that were sent to the US and Canada. As long as it is in the original packaging and you have not worn it or modified it in any way, we accept returns within three weeks of purchase. Please email us from the account you used to make the order, so we know to expect the returned wig. If you put the wig back in the bag it arrived in, reseal it, write 'return to sender' on the outside of the envelope, and put it with your outgoing mail, it should be mailed back to us at no cost to you. If that doesn't work you will need to pay the return postage. Once we receive it back here we can refund you the cost of the wig (from when you first ordered it) to the card you used to pay with.

Do you do sponsorships?
Yes! We offer sponsorships of a free wig to cosplayers with significant social media followings who are willing to review and model a wig, and send us photos that we can use on our website. We will credit you in the photos. We only do a couple sponsorships each month, and we've been getting a whole lot of requests, so we're now asking people to fill out this form to request a sponsorship. If we pick you, we'll be in touch with you at the email you listed on the form.

You are welcome to apply for a sponsorship once a year- we update our form (currently 2024) each year, and continue to consider the applications made using that form all year. So if you applied last year, whether you got a sponsorship or not, feel free to apply again!

How does your reward points system work?
When you purchase through our website using a registered account, you can earn 1 point per dollar spent, and then redeem those points at the rate of 20 points=$1 discount. The points don't expire. You can view your current number of points in your "My Account" page. (Note that the points for an order won't appear in your account until the order reaches "Completed" status, meaning it's shipped out to you.) You also get 40 points when you first register on our website, and 20 points by reviewing a wig you've purchased through your account (Important! You must be logged in to your account when you make the review in order for the points to automatically credit).

How do I use my points I got from purchases?
To use Witty Points, you are basically going to create a coupon code by doing the following:
1. Make sure you're logged in
2. Go to 'My Account'
3. Click 'Loyalty and Rewards'
4. Click 'Witty Points'
5. 'Unlockable Rewards' will let you see and unlock whatever you need.
6. Here you will create a one-time use coupon code that you can enter at checkout. Be careful, because once you use it it can't be used again; make sure you are ready to check out when you use it!

151 thoughts on “FAQ

  1. Hello! I just got a wig in that I’d ordered and it’s a bit darker than I thought it was based on the picture. I was just wondering what the wigs are compatible with in terms of ways to lighten/lift the color?

    1. There’s not really a way to lighten the wigs, sorry. They can be dyed with Rit Dye More but for making them lighter they’re colorfast- we left one in a bucket of bleach for three days once, as a test, and the color didn’t budge any paler.

  2. Hi there! I was wondering which red weft color matches your Darkside of the Dawn wig? I’ve had my eye on it for a while but wanna place the order for both at once so I’ve held off.

    Thanks so much for your time!

  3. not sure where to ask, but is there any buying options for a white base wig with only one long ponytail clip included? i see theres a white base wig with two ponytails, but nothing for if i needed only one long clip. ty !

  4. Hello there! I was looking into purchasing a new wig from you for a more regal-style cosplay and I noticed your adorable bun attachments. I was really sad to see they only come in three colors currently. Is there any chance a varient in white hair is going to come out in the next year or so? I’d love to get one, it would save me so much time with styling, and the braiding on it was so pretty. Could you please let me know if that would be possible? Thank you either way, have a nice day!

  5. Would you guys be willing to post swatches of all the colors of the wefts? I dont follow the names very well and itd be easier to find the correct colors ya know?

  6. Hi!! I saw you guys had a wig for Yuu Nishinoya from Haikyuu!! a couple of years back but it doesn’t seem to be in stock anymore :[ was it discontinued?

  7. I’m interested in buying the Super High School Lucky guy wig and I was wondering if it would be restocked soon? Or at least in the next few months?

    1. Yes, we are definitely restocking that wig soon as it is super popular! We are hoping to have it back in March. If you are signed up for our email newsletter (link in sidebar) you’ll get a notification about restocks as soon as they happen.

  8. are you going to be getting the scarlet witch type wigs back in stock soon? I remember you having one or two that were labeled that could work for her.

  9. Hi there! I’m planning to put in an order for around 6-10 wigs online, still deliberating the exact number though. Is it possible to get a discount for online bulk orders?

    1. If you order at least 10 wigs shipped to the same address, we have a 30% off deal. It’s usually been cosplay groups who have done this. If you’d like to do this bulk order, email us ( with the wigs you want and the address they should go to and we can invoice you through Paypal, as the website will not automatically give you this discount.

  10. Hey!
    Planning to cosplay Kazuma Kiryu from Yakuza and looking around for wigs, think the Black Steel Rhinestone Entree or Hall Monitor Moral Brows would work with some styling? (And for the first one, when do you expect it back in stock?)

      1. hi
        Can you confirm if order #17030 has shipped? It was placed yesterday Priority Mail and your site stated it would process shipment today by 2 p.m. but I haven’t received a confirmation? I also sent numerous emails and a Facebook message if you could reply to the email please as I’m not sure how to get back to this comment section. Thank you

        1. Yep! It was shipped out on the 9th, the day after we received the order. I sent an email to your email address entitled ‘Your order has shipped!’ Maybe it got stuck in your spam folder?
          The tracking number included in that email when checked on, says that it was delivered to your town the next day. Have you checked with roommates or relatives to see if one of them grabbed it by accident?

  11. How offten do you restock your wigs? I am interested in buying My Beloved Peasant Village but it’s out of stock at the moment and I was wondering if it’ll be restocked soon. 🙂

  12. Hi there! I’m curious if its possible to volunteer at your guys booth at conventions and how to go about it sometime? Asking for myself and a friend.

  13. Do you still do the point reward system? I’ve never gotten any points and I’ve bought three wigs from this account. Also are points transferable from other accounts? I accidentally ordered a wig using a different account since I forgot I had an account at one point. Thanks!

    1. Hi! I checked your account and it looks like those three wigs were ordered last year. We only debuted our points system about two weeks ago! So any wigs you order from here on out will earn points. If you do need to close one account and transfer any existing points in it to another account, please email us at thefivewitswigs at with the info for each account and we can take care of that. Thanks!

  14. Hi! I plan to purchase many of your wigs when I attend AX this summer, I’m thinking 5-10 of them (though it depends how much money I can save for the con between now and then). I was wondering if you happen to have a discount for big orders? Thank you for your time!

    1. Hmm, we’ll have to think on that one. The James wig also works for Trunks from DBZ. Can you think of any other characters who have the same hair as Jessie?

      Your request is noted! We do keep track of how many people request specific wigs in order to decide which ones to carry.

  15. Hi! I was wondering if you bring all of your wigs to cons? I’m going to be attending Anime Expo and wanted to buy some wigs, but they aren’t the most popular styles of yours so I’m not sure if they will be in stock at con. Thanks!

      1. I was thinking about Super Player Game Over (maybe), Super Ultimate Despair High, Psychic Maiden Fire Shrine, Crimson Shinigami Explosion (x2), and Outrageous Boots Rawk Kiss (in terms of what your less common styles seem to be?).

  16. After you buy a wig, are you allowed to dye it afterwards? Say you have a plain white wig, but you need to add a strip of color (say orange) for a cosplay. Would it damage the wig? Is there a certain way you have to dye it in order for it to work/not damage the wig?

  17. I ordered the “I’ll form the head” wig on Sunday, and haven’t seemed to have gotten the conformation email yet? I was wondering if it’d have been shipped out by now.

    1. Nope! I send confirmations after the wig is shipped, as that’s when I get the tracking number. Your Saturday order will be shipped today, as you ordered on the weekend, when we can’t ship wigs, and yesterday (we normally ship weekend orders on Monday) was a postal holiday.

  18. Hey, I just sent an email about cancelling my order. I’m not sure which is checked faster. Hoping it can be canceled before a shipping label is made so it can be fully refunded.

    1. We discontinued it from normal sale, but have one left that was used for display and try-ons. It’s got a bit of wear on the base of the neck, so we could sell it to you for $30 if you still wanted it.
      Which display photo is it still in?

      1. If you click on “shop by color” it’s still the display photo for multicolored wigs. And thanks! My current one has the same issue so unless it’s really minor on yours I’ll probably just deal with it. Sad it’s been discontinued though, it was such a pretty wig!

  19. Hi~,
    I’m planning on cosplaying as Monoma Neito -from BnHA ofc- for an upcoming con but can’t seem to find the right wig. I don’t want it to be too yellow looking but not too milky like Bakugo’s either and I really love the wigs here! Not a lot of people cosplay him so it’s kind of difficult to find a wig. Is there anything you would recommend? Thanks!

      1. I thing I would need longer one – something in the leng of the Art Bomb Zodiac Star one, because I originally planed to clip it on the front of my head over my own hair and make short ponytail on the end. Do you have come photo? Maybe I can braid/tied my hair somehow and add this ponytail

  20. Quick question:
    You offer the “Bright Side Smile Power” wig with one pony tail. Is there any way i can get 2? I am trying to cosplay Cho Cho Akimichi (Boruto). Any other suggestions would be cool too!

    1. I think for that request, if you order the wig and include a note to sender saying you want the extra ponytail, we can mail a second one and then invoice you an extra $5 through the PayPal account you use to order for the cost of it.

  21. HI, I’m making a cosplay of Pearl from Steven Universe and need a wig. I am debating between Relentless Chika Bam Pow and Mysterious Kawaii Idol Princess. Of the two wigs, which one is thicker? Which one would be easier to spike? Thanks!

  22. My timezone is different, due to me being in Australia and having odd schedules, so I missed the latest restock of your Shiro wig.

    I’m in no huge rush to get it, I have no pressing deadlines to cosplay Shiro, unlike some others may – I just want to cosplay him eventually because he means alot to me, but I saw above you mentioned it takes 6-8 weeks to restock, is this the same for ones that go out of stock as fast as this one?

    Also, I’m looking for a wig that I can style in a particular way – The best example off the top of my head of the style I’m aiming to do would be sort of like the hairstyle of Sasuke Uchiha from Naruto, except curly on the top and spiked at the bottom –

    (For the character seen in this sketch > )

    – And in a rather pale colour, as the characters hair is a blond very light its kind of toeing between Flaxen and white. Is there any you could recommend that’d be hardy enough to style this weird do?

  23. I’m not sure if it’s in a comment before, but is it possible to buy a wig and pick it up at one of the cons I’m attending that you guys are stopping at? Or is their a way to know which wigs you bringing to the con? Or do you usually bring all the wigs you have?

  24. It’s absolutly amazing how just one wig can be sold out in only a week. Your Shiro Voltron wig is quite popular. I was going to buy it but it’s sold out. Then I got a message from a friend that it was back in but I didn’t have the money. So I just got the money again and the wig is sold out. Is there a time when it’ll be back in again? Thanks

  25. Not that I think a lot of people come through looking for wigs of this guy, but I just thought I’d mention that the Elegant Shadow Evergreen Lock base wig would work for Soren from “Fire Emblem”.

    1. I’ll Form The Head is back in stock! Please do hurry- last time we had it in stock it was sold out within a few hours! We can’t guarantee anyone a wig, so secure your order as soon as you can.
      After this batch is sold, our next shipment won’t be available until February. If you aren’t able to grab one this time around, just reply back to this asking to be put back on the list to be alerted next time.

  26. Hey, so it looks like someone already asked about the Shiro wig and you said it would be restocked in December. Do you happen to know whether that will be early, mid, or late December?

  27. Hi,

    I just ordered a wig and was looking at the receipt when I saw that the billing address and the shipping address had two different states! How do I go about fixing this? >~<

    Thank you so much!

    1. I’ll Form The Head is back in stock! Please do hurry- last time we had it in stock it was sold out within a few hours! We can’t guarantee anyone a wig, so secure your order as soon as you can.
      After this batch is sold, our next shipment won’t be available until February. If you aren’t able to grab one this time around, just reply back to this asking to be put back on the list to be alerted next time.

  28. Hello!
    A wig that I was thinking of buying just went out of stock (the Awkward Trenchcoat Angel Intensity) and I need it for a cosplay in November. Will you be having them back in stock and if so, when?

  29. Hello!. I’m currently looking for a Nishinoya Yū from the Anime series Haikyuu! wig. I was wondering if you’d have any suggestions or if you’d be willing to look into stocking it? I’ve purchased a wig previously from here and love the quality of it I would love to be able to do so again.

    Thank You!.

  30. I’m looking for a wigs for Zidane from Final Fantasy IX & Naruto Uzumaki from Naruto. Do you have any wig recommendations for these characters?

  31. Hello.
    The wig I would like comes in an unusual color (the perfect color, but unusual nonetheless), and it doesn’t look like it’s thick enough for what I want to do with it. So I was wondering, is there any way to purchase extra wefts for wigs? I would buy them elsewhere, but I’ll never find a perfect color match.

  32. Hello! I apologize if this is a dumb question, but is it possible to order a different color of a wig? There’s a wig you have here that’s the perfect style and length that I need! However it’s not the right color.

    1. Hi! Not a dumb question at all! It depends on the wig, there are some styles that we do have in different colors. However, for the majority of our wigs, we do not as each wig is usually made for a specific character. We could see about getting you a wig in a different color, but we might not be able to. Or we might have a very similar wig in the color you are wanting. Which wig style are you wanting, and in what color are you wanting it in?

  33. Hello friend/s~ Im looking into cosplaying Tretij Rebenok/Kid Mantis from MGSV. Yall stay with those top quality wigs so Im hoping to buy somethin from yall thats similar tysm :’>

  34. Hi! I’m looking to cosplay Mettaton from the game Undertale for a convention this January; do you have anything that you think will work for him? I’m not afraid of cutting or styling, so some recommendations would be nice. c:

  35. Hello everyone!
    I am thinking of cosplaying as everyone’s favortite pervy sage Jiraiya! But I am in need of some help finding the perfect wig for Anime USA in Oct. Is there any suggestions as to what wig I can purchase? I’m kinda new to styling, but not afraid to try 🙂

    Thanks in advance!!

  36. Hi there,

    I may need to return my wig I just received today. I haven’t worn it, but its little tag fell off when I had taken it out to look at it. Is that okay?


  37. Hello,

    I purchased a wig from The Five Wits Wigs at AnimeNEXT in Somerset, NJ this past weekend, and after reviewing the online catalog I’d like to exchange the wig I purchased for simething I feel will fit my character better. Can I return/exchange the wig I purchased at the Con this weekend though the online store? I purchased Art Bomb Zodiac Star and I’d like to exchange it for Blondie’s Moving Chocolate Obsession. I don’t mind paying any necessary shipping costs. I paid cash at the convention and didn’t recieve a receipt. The wig hasn’t been worn.

    Thank you
    Shirley Lester

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